Privacy Policy – NC Carbon Helmets

At NC Carbon Helmets, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

We collect the following types of information:

A. Personal Information

When you purchase a product, contact us, or create an account, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Payment Details (processed securely via third-party gateways)

B. Automatic Data

When you browse our site, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and tracking data

  • Referring/exit pages

C. Payment Information

We do not store or access your full payment card information.
All payments are processed securely through trusted payment gateways like Stripe, PayPal, or your local provider.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order updates and confirmations

  • Improve website performance

  • Personalize user experience

  • Send marketing emails (only with your consent)

  • Prevent fraud and comply with legal requirements

3. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve website functionality

  • Analyze website traffic

  • Remember user preferences

  • Support secure checkout

You can choose to disable cookies in your browser settings, but some features may not work properly.

4. Sharing Your Information

We do not sell or trade your personal information.

We may share your data only with:

  • Payment processors (for secure transactions)

  • Shipping partners (to deliver your orders)

  • Analytics tools (Google Analytics, Meta Tools)

  • Website security and hosting providers

These third parties are required to protect your information.

5. Data Protection & Security

We use industry-standard measures to protect your data, including:

  • SSL / HTTPS encryption

  • Secure payment gateways

  • Firewall and malware protection

  • Limited staff access to personal data

However, no online transmission is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

  • Request access to your data

  • Request correction of inaccurate data

  • Request deletion of your personal data

  • Opt out of marketing emails

  • Withdraw consent at any time

7. Email Marketing & Communication

If you subscribe to our newsletter or make a purchase, you may receive:

  • Order updates

  • Product releases

  • Promotional offers

  • Safety or recall notifications

You can unsubscribe anytime using the link in our emails.

8. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for the privacy practices of external websites.

9. Children’s Privacy

Our website is not intended for individuals under 13 years of age.
We do not knowingly collect personal information from children.